![]() If you want to learn more about the conversational commerce case studies you can read our Top 5 Conversational Commerce Examples & Success Stories article. Also, WhatsApp bot has helped to improve the amount of leads around 5.5 times.įigure 3: CEAT’s WhatsApp chatbot interacts with a customer to recommend a suitable tyre model. Thanks to initiative, CEAT automated 75% of customer relations. Thanks to two-way natural communication between chatbots and clients, overall customer satisfaction is improved.įor instance, tyre manufacturer CEAT collaborated with Haptik for having a WhatsApp chatbot that introduced products to customers and answered their queries (See Figure 3). Thus, they can assist businesses in quickly gaining access to the WhatsApp API and developing AI-powered WhatsApp chatbots that can understand user intent. Haptik, a chatbot provider, is one of Meta’s commercial partners. We recommend you to work with vendors that have experience on building WhatsApp chatbots to increase the chance of success of your digital transformation journey. If you lack the capabilities to deploy your own chatbot on WhatsApp (like most companies) you should collaborate with a chatbot company for this task. You can begin to create a chatbot on WhatsApp once you have an “Official Business Account”. Pick WhatsApp and follow onboarding steps.įigure 2: WhatsApp green check example from Government of India’s COVID-19 bot: Source: HaptikĤ.Answer your business related questions.You can start with checking the website of WhatsApp Business.Nevertheless, if you prefer independent application then: ![]() Since many of the solution providers WhatsApp collaborate with are chatbot companies and have expertise gaining access to the WhatsApp API, AIMultiple advises businesses to partner with them since they have know-how to create a WhatsApp chatbot for you. Businesses should now choose whether to collaborate with one of Meta’s/WhatsApp’s solution providers, or independently apply for access to the WhatsApp API.
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